Here’s how to lead in ways that draw out the best of human nature.
Lead in ways that draw out the best of human nature by creating psychological safety.
What if your team felt so comfortable sharing their ideas and concerns that innovation flowed effortlessly? This isn’t a fantasy. It’s the result of cultivating psychological safety.
Psychological safety means team members feel safe to take risks, speak up, and admit mistakes without fear of retribution.
Leaders can foster this environment through a few intentional practices:
1. Encourage open dialogue.
Start meetings by explicitly stating that all perspectives are valued.
For example: “I want everyone to share their thoughts, especially if you disagree with me. Different viewpoints make us stronger.”
2. Respond to mistakes constructively.
Instead of asking, “Who messed this up?” say, “What can we learn from this?”
This reframes errors as opportunities for growth and prevents a culture of blame.
3. Model vulnerability.
Share your own mistakes or uncertainties.
For instance, “I’m not sure if this strategy is the best—what do you think?”
When leaders show humility, it signals to the team that it’s okay to not have all the answers.
Actionable Tip:
During your next meeting, explicitly ask quieter team members for their input. “I’d love to hear your perspective on this” can go a long way in making people feel valued and safe.
For more valuable insight, check out my new leadership book Certainty: How Great Bosses Can Change Minds and Drive Innovation.
